Software Service: Service, support, training, consultancy and update services provided by competent persons, institutions or organizations related to Application and System Software are called software services.
Enterprise resource planning shows the flow of money and goods instantly in the enterprises. It is also an information system that brings together each of the departments of human resources, accounting, production operations and research development in the enterprises. If we need to explain this information system in more detail, we can say the questions asked in the business and the answers to these questions.
The first phase of our software service method, which is the first meeting, provides mutual acquaintances. General information is exchanged about companies. The importance of the correct use of software. Pre-analysis in the enterprises is mentioned and a date for pre-analysis is determined and the interview is ended.
The problems experienced in the companies whose operations are completely different from each other. According to their size, sector and management style are generally similar to each other. E-Yaz Software aims to remove the firm’s own structure. The problems in this structure, in other words, the nodes formed by the preliminary analysis.
In the preliminary analysis study, a report is prepared which presents the problematic areas of the firm and the presentation of the report.
The presentation is explained in detail at a meeting of the business management and the employees who will contribute to the project.
A service agreement letter is prepared and presented to the approval of the management of the company. Which includes the delivery methods, durations and service detail headings of the services.
After agreement on the titles and durations of the services specified in the service reconciliation letter, an offer is created for the project together with the software products. If the proposal is approved, the first step is taken for the beginning of the project. By signing the contract including the products and services.
At the beginning of the project, a preliminary analysis is carried out to further elaborate the preliminary analysis. The current status report and the targeted status report are issued. With the approval of these reports submitted to business management. System Modeling is carried out in accordance with the targeted status report and submitted to management for approval.
The training plan is prepared according to the system modeled according to the Targeted Status Report. The training of the users will vary according to their units and user authorization. Trainings given are recorded as audio and video. In accordance with the approval of the management, the personnel who receive training are given application assignments and / or proficiency tests.
After the trainings are completed, the adaptation and implementation of the modeled system on the software is started. If there is a need for system-related development during the implementation phase, this is reported to management. When approved, the necessary studies are carried out to ensure the smooth progress of the project.
A month or two after the use of the modeled system, it is checked whether it works correctly. Whether the data is processed or not, and whether the operations are performed on time. These controls are also issued to the management by preparing a status report on the use of the system.
After the problems in the control and inspection phase are corrected, all the necessary reports will be produced more safely as the data will be processed in time and correctly.
The project is finalized by conducting studies on reading and analyzing these reports which will affect the decisions taken by the management.
In the software service method, problems that arise after the software project is implemented are solved by remote and / or on-site service support and maintenance services.
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